Refund Policy

Last updated: July 5, 2026

This policy covers cancellations and refunds for PAULGA Studio paid plans. Payments and refunds are handled by our merchant of record, who processes them on our behalf.

Cancel anytime

You can cancel your subscription at any time from your account. Cancellation stops future billing; your plan stays active until the end of the current billing period, and you keep any credits already available for that period.

Refund eligibility

• 14-day window. If you are unhappy, contact us within 14 days of a charge and we will review a refund in good faith.
• EU/UK consumers. You have a statutory 14-day right of withdrawal for the subscription. Because plans include digital services that are supplied immediately, this right does not apply to credits you have already spent during the period; any unused portion is refundable.
• Billing errors and outages. Duplicate charges, or a material failure of the service that we cannot resolve, are refundable.

Metered credits

Plans meter credits and storage. Credits already spent (for example on generated renders) are a consumed digital service and are generally non-refundable; we refund the unused, unconsumed portion where a refund applies.

How to request a refund

Email paulga.support@gmail.com from your account email with your order or receipt reference. Approved refunds are issued to your original payment method by the merchant of record, usually within 5–10 business days depending on your bank.

Contact

Questions about a charge or refund? Contact paulga.support@gmail.com. This policy does not limit any mandatory consumer rights you have under the law of your country of residence.